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SeekDotNet Terms & Conditions

• The Client is the person or entity who is applying or who is receiving Web Hosting Services from Seekdotnet.
• The Web Hosting Service is provided on an "AS IS, AS AVAILABLE" basis. Seekdotnet gives no warranty, express or implied, for the Web Hosting Services provided this no warranty expressly includes any reimbursement for losses of income due to disruption of services by Seekdotnet or its providers beyond the fees paid by client to Seekdotnet for services.
• Use of any information obtained by way of Seekdotnet is at Client’s own risk, and Seekdotnet holds no liability for such use.
• Seekdotnet is not responsible for any damages arising from Client’s use of Seekdotnet or by Client’s inability to use the Web Hosting services for any reason.
• While Seekdotnet shall make every reasonable effort to protect data stored on Client’s Server(s), Seekdotnet is not responsible for Client’s Data, files, or directories residing on Seekdotnet’s equipment. Client is solely responsible for maintaining data, file, and directory structure backups.
• The customer is required to provide Seekdotnet with correct and up to date contact details for billing and technical notification purposes. Seekdotnet takes no responsibility for disruption to services due to inability to contact the customer.

• All billing and account related queries should be sent to billing@seekdotnet.com
• All Prices quoted are in USD.
• Client agrees to a once off set up fee and an Annual Payment as agreed (dependant on chosen hosting package) for Web Hosting Services. In addition setup fees may be charged for additional services as per prices indicated at www.Seekdotnet.com If the Client exceeds the transfer limit imposed by their chosen hosting package, the Client will be charge with additional fee as shown on our package page.
• Payment can be made by credit card , Electronic Transfer Fund(EFT) and in accordance with the terms on the Seekdotnet invoice which will be forwarded to Client by electronic mail.
• Seekdotnet reserves the right, in its sole discretion, to deactivate the Clients Web Hosting account(s) upon an indication of credit problems including delinquent payments.
• For Client’s that have paid by credit card:
  (i) SeekDotNet accepts Visa, MasterCard . Customers opting to pay by credit card agree to have payments deducted automatically by SeekDotNet's Automated Billing System. All initial charges such as set-up fee and monthly fee (based on pro-rata) are billed on same day or next working day without fail, unless by decision of the SeekDotNet Management only who will deduct requested payable extras at any time at their own convenience.
  
  (ii) Client will receive an invoice by electronic mail for renewal of Package payment no less than two (2) weeks prior to renewal date of Annual Payment.
  
  (iii) A late charge of $10.00 USD will be applied after 7 days from the due date of any late Payment. If payment is not received by Seekdotnet within 10 days of the due date, Seekdotnet has the option of terminating the Client’s Web Hosting Services.
  
  
• Monthly payments with a credit card will ensure that your account is not deactivated due to lost mail or other unforeseen problems. All accounts are paid at least 1 month in advance.
  
• SeekDotNet will automatically deduct regular monthly fees from your nominated credit card, on each Billing Day, which is usually at the beginning of the current month, without fail, unless by decision of the SeekDotNet Management only who will deduct requested payable extras at any time at their own convenience.
  
• SeekDotNet will also deduct any additional costs incurred due to usage of additional services such as custom name-servers etc. on the same or next working day without fail, unless by decision of the SeekDotNet Management only who will deduct requested payable extras at any time at their own convenience.
  
• SeekDotNet will also impose extra cost on any additional usage of the bandwidth and disk space. For each 1 MB additional usage of the disk space, the cost will be $0.10 and $2.00 per GB for the the extra usage of the bandwidth (calculated at exactly what you use to the KiloBytes).
  
• Renewing Prepaid account.
  SeekDot Net allows its prepaid clients to see their account details at all times using their control panel. Prepaid accounts paid by credit cards will be automatically renewed for the same term (6 or 12 months) at the end of each prepaid term or when the credit available become "zero". Therefore it is clients' responsibility to keep their credit card details up to date all the time and if they do not wish to continue, they have to request the cancellation.

  For prepaid accounts paid by checks/cheques and/or electronic transfers, It is clients’ responsibility to arrange the payment before expiry of the prepaid term or the credit available become "zero". Prepaid account paid by the cheque/check or electronic transfer after the expiry of their prepaid term will be suspended including all web sites and emails. Once the account is suspended, it may incur a suspension fee and/or late payment fee. All the services will remain suspended until payment is resolved in full.

• Account cancellation
  SeekDotNet allows its customers to cancel their account whenever required. To cancel an account please email your details including Full Name, customer no, login name to billing@seekdotnet.com
  
  (i) Cancelling a monthly account
  Once the account is signed and set-up, the set-up fee and first month fee (based on pro-rata) are not refundable. If you are not sure about any feature or its version supported, or have any other doubt, please contact sales@seekdotnet.com before signing an account.

  As mentioned above, all monthly accounts are charged one month in advance at the end of the running month. Fees charged for a particular month are non-refundable. Therefore all cancellation requests must be received on or before the 24th of the running month to avoid a monthly fee for the next month. Cancellations requests received after the 24th may incur the next month’s fee and not refundable.

  
  (ii) Cancelling a prepaid account
  If a prepaid account is cancelled before its agreed term, SeekDotNet will issue the refund for all remaining credit in that account at the end of the running month. SeekDotNet may request for an authorization letter and photo ID to issue the refund.

  ‘Remaining credit’ is NOT ‘available credit’ shown in the account. Remaining credit includes the set-up fee, admin fee and regular monthly fees for any number of months the account was active, including the running month deducted from the total amount paid.

  
  

• Disputed billing
  In case of billing error or disputed transaction, the client must contact billing@seekdotnet.com for an initial appraisal. If, in any case of billing error or disputed transaction, bank ‘Charge back’ is initiated, your account including web sites and emails may be suspended without any notice and all services will remain suspended until the dispute is resolved. Once the charge back is initiated, you may have to send the authorization letter along with your photo ID to resolve the issue. Each charge back initiated will incur $15.00 charge back fee per transaction. Charge backs are in most cases made fraudulently and will be pursued fully, by parties including Debt Collection and Legal.
  
  

• Seekdotnet reserves the right to modify these Terms and Conditions in any way and as required. Notice of such changes will be delivered to users via postings on Seekdotnet’s Web Site and email. Continued usage of Web Hosting Services indicates your acceptance of the Terms and Conditions in their amended form.

• An administrative fee of $25.00 will be charged to client who likes to change and transfer his domain name to a new registrar
• Current Registrant acknowledges that only the authoritative holder of the domain name/ hosting account or any entrusted agent administrator may initiate a request of transfer that domain name/hosting account registration. Current registrar hereby represents that it has the full and complete authority as the holder of the domain name / hosting account registration to initiate the transfer.

• Under the DotNetNuke Plan, the installation of DNN is free of charge provided that you request for an additional MSSQL database.
• The additional fee of $15.00 will be charged on any request of reinstallation. Free installation is provided once only.

• Client warrants that it has the right to use the applicable trademarks of Client, and grants to Seekdotnet the rights to use such trademarks, if any, in connection with Seekdotnet’s promotion of, referencing of, cataloging of, or indexing of Seekdotnet’s Web Hosting clients.
• Client hereby agrees that any material submitted for publication on Seekdotnet through Web Hosting Services received by the Client will not violate or infringe any copyright, trademark, patent, statutory, common law or proprietary rights of others, or contain anything libelous or harmful.

• Client is responsible for and must provide all telephone, computer, hardware and software equipment and services necessary to access the Web Hosting Services. Seekdotnet makes no representations, warranties, or assurances that Client’s equipment will be compatible with Seekdotnet’s Services.

New Domain Hosting Accounts

New Web Hosting accounts involving new domain name registrations will be set up and entered into our DNS servers within 12 hours, however, due to the nature of Domain Name Servers, your domain might not be accessible for a period of up to 48 hours.

Interruptions of Service

Due to the nature of the service provided, an interruption could occur for many reasons beyond SeekDotNet's negligence. Damages resulting from any interruption of service are too difficult to ascertain. SeekDotNet shall not be liable for any damages that arise from such causes. SeekDotNet's liability for its own negligence may not in any event exceed an amount equivalent to charges payable for your specific hosting plan during the period damages occurred.

Data Backups

SeekDotNet makes full backups every week, and backups of new and changed data every night. No guarantees are made of any kind, either expressed or implied as to the integrity of these backups. Backups are made for server restoration purposes only. It is your responsibility to maintain local copies of your web content. If for any reason a loss of data occurs, we will attempt to do our best to recover such data. We reserve the right to delete user’s files after one or both parties terminates agreement.

Limitation of Liability

In no event shall SeekDotNet be liable for damages resulting from loss of data, profits, or for any incidental, indirect, punitive or consequential damages in connection with these terms and conditions or in connection with any web hosting account. In no event SeekDotNet cumulative liability exceed an amount equivalent to charges payable for your specific dedicated hosting plan during the period damages occurred.

Internet Etiquette

• Users of Internet and electronic forums should be considerate of the expectation and sensitivities of others on the network when posting material for electronic distribution. The network resources may not be used to impersonate another person or misrepresent authorisation to act on behalf of others or Seekdotnet. All messages transmitted via Seekdotnet’s service should correctly identify the sender; users may not alter the attribution of origin in electronic mail messages or postings. Users must not attempt to undermine the security or integrity of computing systems or networks and must not attempt to gain unauthorised access.
• Due to the public nature of the Internet, all information should be considered publicly accessible, and important or private information should be treated carefully. Seekdotnet is not liable for protection or privacy of electronic mail or other information transferred throughout the Internet or any other network Seekdotnet or its customers may utilise.
• Use of distribution lists via unsolicited electronic mail or other electronic mailings is strictly prohibited. Seekdotnet reserves the right to deactivate the Client’s Web Hosting account(s) upon an indication of such activity. Client hereby agrees to indemnify and hold harmless Seekdotnet from any claim resulting from the Client’s or another party’s use of electronic mail service(s) on the Clients Web Hosting account(s).
• SPAM: We do not allow, condone or support SPAM (Sending of unsolicited email advertisements).
  • Spam Violations include but are not limited to: bulk mailing of commercial advertising, charity requests, petitions, and political or religious tracts. Such messages may only be sent to those who have explicitly requested it from your domain. Forging, altering or removing electronic mail headers is prohibited.
  • Spamming Newsgroups: Commercial advertisements are unwelcome in most Usenet discussion groups and on most e-mail mailing lists. Inappropriate posting may result in account cancellation. See the newsgroup or mailing list's charter for whether advertising is allowed or not. "Spamming," or sending a message to many different off-topic newsgroups, is particularly unethical and will be treated as such.
  • Providing spamware: (software used to send bulk email or software used to harvest email addresses) or links to sites providing spamware is strictly prohibited and subject to demand for removal or account cancellation. Using FormMail (form to email software): We allow the use of and provide use of pre-installed scripts like formmail, but due to spamming and abuse of such software by spammers, we request clients use our pre-installed scripts which we keep up-to-date. A client is permitted to install their own form to email script, however they are then responsible for its use and if we find it is out of date and/or is being used by spammers, we deserve the right to disable the script. Summary: Spamming, or the sending of unsolicited email, from our server or using an email address or domain that is maintained on our machine as reference is STRICTLY prohibited. We will be the sole arbiter as to what constitutes a violation of this provision.

• Client may cancel the Web Hosting Services upon the conditions that requests for cancellation must be made in writing with 30 days prior notice and sent to Seekdotnet. Cancellation will not take effect until received. The used pro-rata time portion of Annual Payment that has been made is not refundable unless cancellation is requested in the first thirty (30) days. Setup fees are not refundable.
• Please note that domain registration fees, setup fees, bandwidth addon fees, are not refundable. On account cancellation, any incentives offered to customers when opening the account will also be cancelled.
• Seekdotnet reserves the right to suspend Web Hosting Services without notice for any unpaid or partially paid balances. The Client is responsible for any legal fees incurred for the collection of any unpaid amounts.
• Mass unsolicited/unwelcome mailing ("Spamming") is strictly prohibited. Any Client found to be Spamming will have their Web Hosting Services immediately terminated and find themselves billed for any unpaid balances as well as for any damages that occur as a result of their action.

Satisfaction Guarantee

• Client may terminate services within the first thirty (30) days from activation of the hosting account and receive a full refund excluding the setup fee. Domain names are not refundable.
  Please note that domain registration fees, setup fees, bandwidth addon fees, are not refundable.

• SeekDotNet extensive server farm operates from our hired Network Operations Centre in Dallas, TX USA with servers directly connected to the backbone.
  For More information regarding our data center please click here.
  Our technical support and Sales operations are located both in Dallas, USA and Sydney, Australia.