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Delivering “built-in” technical support and expert professional services
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We deliver superior customer service by combining quality, a sense of urgency and a passion for total customer satisfaction that leverages advanced tools and processes, 24x7x365 technical support expertise, and a simplified choice of support plans to meet your needs:
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Our exclusive Built In Value Support provides 24 x 7 x 365 Web-based technical support, system monitoring, and a dozen other services for all customers*---at no additional cost.
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Managed Services deliver a full suite of server administration support such as OS set up, configuration and hardening, control panel and popular third-party application support, anti-virus protection, as well as 24x7x365 web technical support for incident reporting, escalation and resolution.
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Personalized Service Options let you choose additional “al a carte” services for your business, including managed firewalls, load balancing, OS reloads, anti-virus protection and on demand professional services.
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Our customer support professionals, recognized as some the industry’s best and brightest, give you instant access to expert advice backed by the following professional certifications:
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Security certifications — CISSP, SSCP
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Microsoft certifications — MCP, MCSA, MCSE
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Red Hat certifications- RHCE, RHCT
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Cisco certifications — CCNA, CCDA
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We deliver the fastest and highest-quality provisioning to ensure your system is up and running quickly. Using our exclusive provisioning system and Orbit customer portal, our expert provisioning team makes sure that your systems are properly configured, tested and ready to deliver the results your business depends on. Simply put, we offer you the ideal combination of provisioning speed and quality with:
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A choice of intuitive, user-friendly Control Panels makes remote management simple and easy. Through our customer portal, you can submit support requests or perform maintenance. Our convenient payment and billing plans also give you the flexibility to pay by the month, or in advance to gain an additional discount over our already competitive prices.
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